PLEASE read the following very carefully as your use of service is subject to your acceptance of and compliance with the following GENERAL WAX & CANDLE COMPANY terms and conditions ("Terms").
General Wax and Candle Company reserves the right to change any and all Terms and Conditions of this website at our discretion at any time without prior notice. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Such revisions and additions shall be effective immediately upon notice here within this terms and conditions document. You are responsible for reviewing these terms periodically for any modification to these terms that may affect your rights or obligations hereunder. These terms are effective until terminated by General Wax and Candle Company.
The company shall also have the right without notice and at any time to terminate some or all of the services or any feature or portion thereof, or any products or services offered through them, or to terminate any individual's right to access or use of the website or any feature or portion thereof.
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by General Wax and Candle Company on or through the website, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "content". The content may contain errors, omissions, or typographical errors or may be out of date. We may change, delete, or update any content at any time and without prior notice. The content is provided for informational purposes only and is not binding on General Wax and Candle Company in any way except to the extent it is specifically indicated to be so.
Unless otherwise noted, all content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by General Wax and Candle Company. You may view and use the content only for your personal information and for shopping and ordering on or through the company website, and for no other purpose, and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, General Wax and Candle Company does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the content on or transmitted through the General Wax and Candle Company website, including without limitation by transferring, downloading, or otherwise copying any content onto any disk drive or other storage medium.
Any use of the content, except as specifically permitted in these terms or as otherwise expressly permitted in the content or in a writing signed by the company, is strictly prohibited.
By becoming a member either by signing up, registering or by purchasing an item, you automatically become an affiliate member. All members are also affiliate members though you do not have to perform affiliate member duties. Affiliate member duties are optional.
All prices displayed on the company website are quoted in U.S. dollars. General Wax and Candle Company reserves the right without prior notice to discontinue or change specifications and prices on products and services offered through the website without incurring any obligation to you. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof.
Prices of all services, including but not limited to upgrade packages and membership fees, are subject to change at any time. General Wax and Candle Company shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.
General Wax and Candle Company shall not be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if General Wax and Candle Company or an authorized representative have been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.
We estimate transit time by business days however actual results may vary. Since we do not ship on Saturdays or Sundays, the actual delivery date may be different than the estimated transit time.
This map shows the estimated shipping & transit times from our warehouse located at 6863 Beck Avenue in North Hollywood, California. This map is for estimation purposes only. It is not a promise or guarantee for the stated transit times. Actual times may vary.
We estimate transit time by business days. Since we do not ship on Saturdays or Sundays, the actual delivery date may be different than the estimated transit time.
An order leaving General Wax on a Friday for Los Angeles will not arrive until Monday, even though it has a one-day transit time. An order leaving General Wax on a Monday for Miami will not arrive until the next Monday, even though the transit time is five days.
Barring exceptions, orders are usually shipped Monday through Friday around 4:30 p.m. PST. A one-day transit time is 24 hours from the time of the shipment (excluding Saturdays and Sundays). Please note that transit time does not include processing time.
Our shipping charges are based on weight and/or dimensions and distance shipped.
To preview the shipping charges, enter the items you want to order into your shopping cart. When in the shopping cart, click on "Change address" in the Shipping section located near the bottom of the shopping cart page. Enter your Country, State, City, and Zip Code. Then click on the Update button.
Our shipping charges are based on weight and/or dimensions and distance shipped. The totals are not a promise or guarantee for the stated shipping amounts. If costs are off, we will call you with an accurate shipping charge to get your consent. Please visit our Shipping Policy for further details.
Candlemakingsupplies.net offers Ground, 3 Day, 2 Day, and Overnight/Next Day shipping to all orders placed within the United States (excluding Puerto Rico).
Free shipping is unavailable on candlemakingsupplies.net
Estimated processing time - within 24 to 48 hours, excluding weekends and holidays based on product availability. Barring exceptions (Christmas), these orders ship out Monday through Friday at around 4:30 pm PST.
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST.
Shipping outside of the United States is unavailable.
We continually strive for customer satisfaction and an enjoyable online purchasing experience. However, we do realize that there will be occasions when you are dissatisfied with your purchase. We are here to help.
We will be happy to accept your returned product within 30 days from the date of delivery, as evidence by the return package postmark, along with:
- The original invoice accompanies the merchandise when it is returned.
- The merchandise is in new, unused condition and contains all of the original product packaging, labels, and accessories as originally provided at the time of purchase.
- You have filled out the return form here and received a return authorization number from our customer service representatives.
Once you have received your authorization number, print the Return Shipping Label and affix it to the product for return.
Please note: You are responsible for return shipping costs and we must receive the product in good order as outlined above. We will not accept damaged products for return.
Please allow two to four weeks for the complete processing of your return. Once we receive your returned items, it will take approximately 2 weeks to receive your refund. We will refund the merchandise costs excluding shipping charges based on how the purchase was made.
Credit card purchases will be credited to your credit card account. Checks of any kind will be refunded with a General Wax company check.
Gift returns are credited to the original buyer and not to the gift recipient.
At General Wax, we work diligently to provide quality products at competitive pricing that will arrive at their destination in new condition and that your order will be complete. If, however, you receive merchandise that has been damaged or shortage to your order, we will accept a claim up to 15 days from the date of delivery. We will not consider claims made beyond the 15 day grace period.
General Wax will, at its sole discretion, and depending on the circumstances either provide a credit or replacement product. In most cases where the product has been short-shipped, we will ship the balance of the order within two days. If the original order was shipped ground, unless the customer wishes to pay for overnight shipping, the follow-on shipment will be shipped by the same method as the original shipment. For example, if an order was short-shipped UPS ground, the completing order will also be shipped UPS ground.
To make a claim, call (800) WAX-STOR (929-7867) or email returns[email protected] and request a return authorization number. Once you have received a claim number, print the Return Shipping Label and complete it with the claim number you received.
If we determine that we are to issue a credit that credit will be issued in the same form, and to the same person or account used for the original purchase.
General Wax and Candle Company may change this policy from time to time by updating this page. Review our policy from time to time to ensure that you are happy with any changes.
If you place an order with us, we request certain personal information. You must provide contact information (such as name, email, and delivery address) and financial information (such as credit card number, expiration date, and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case UPS needs to contact you regarding the delivery.
This was last updated on April 29, 2016.
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We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected] or call during business hours at (800) 929-7867.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question