Shipping Policies

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and a pleasant online shopping experience!

Shipping - Transit Times

This map displays estimated transit times for orders shipped from

General Wax & Candle Company
6863 Beck Avenue
North Hollywood, CA 91605

The map is for estimation purposes only. They are not a promise or guarantee for the stated transit times. Actual results may vary.

We estimate transit time by business days. Since we do not ship on Saturdays or Sundays, the actual delivery date may be different than the estimated transit time.


An order leaving General Wax on a Friday for Los Angeles will not arrive until Monday, even though it has a one day transit time.

An order leaving General Wax on a Monday for Miami will not arrive until the next Monday, even though the transit time is five days.

Barring exceptions, orders are usually shipped Monday through Friday around 4:30 p.m. PST. A one day transit time is 24 hours from the time of the shipment (excluding Saturdays and Sundays). Please note that transit time does not include processing time.

General Shipping Policy:

Our shipping charges are based on weight and/or dimensions and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "save changes, go to check out." Enter your zip code, then click on "save changes, show new total." This will display all available shipping costs. offers Ground, 3 Day, 2 Day and Overnight/Next Day shipping to all orders placed within the United States (excluding Puerto Rico).

Will-Call Policy (store pick up):

Will-Call Hours - Tuesday-Friday 9:00 AM - 5:00 PM and Saturdays 9:00 AM – 2:00 PM. Please call us to confirm Will-Call status before arriving for pick-up. Orders will be available in Will-Call for up to 10 business days following their completion.

If your Will-Call order from or has not been picked up within 11th business days from date of purchase, your order will be cancelled and money refunded in the way you originally paid.

A purchase of $49. on qualifies for free ground shipping to the lower 48 states. Alaska, Hawaii and United States territories are excluded.

Free shipping is unavailable on


Estimated processing time - within 24 to 48 hours, excluding weekends and holidays based on product availability. Barring exceptions (Christmas), these orders ship out Monday through Friday at around 4:30 pm PST.

EXPRESS SHIPPING (Overnight/Next Day, 2 Day, 3 Day):

These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST.

International Shipping Policy:

Shipping outside of the United States is unavailable.

Email Questions or call 1-800-WAX-STOR (929-7867)

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(800) 929-7867

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